Hostino Legal Notice
In this section, users can find all information relating to the legal terms and conditions that define the relationships between users and HOSTINO.
As a user, it is important that you are aware of these terms before continuing to browse.
HOSTINO provides its services through Hostino SP S.L., which is where your services are registered by default when you sign up from Spain; and through Hostino, LLC, which is where your services are registered by default when you sign up from outside Spain.
As a user, it is important that you are aware of these terms before continuing to browse. HOSTINO provides its services through Hostino SP S.L., which is where your services are registered by default when you sign up from Spain; and through Hostino, LLC, which is where your services are registered by default when you sign up from outside Spain.
1. Data Controller Identification
HOSTINO SP S.L.
SpainHOSTINO, LLC
United States2. General Terms of Use
These General Terms govern the use of and mere access to the web pages that make up the HOSTINO website, including the content and services made available therein.
Consequently, the user expressly consents and agrees to be bound by the General Terms governing the following group of websites:
- https://www.hostino.es
- https://www.hostino.es/en
- https://my.hostino.com
- https://order.hostino.com
- https://webmail.hostino.com
3. User Registration and Account Creation
HOSTINO allows the free creation of a customer account through the creation of a username and password. Your data will be collected through an automated form, and the creation process can be completed by clicking on the "Customer Login" button located in the upper right corner of the website homepage, then clicking on "Account Login" and "Register". Your personal data will be processed in accordance with our Privacy Policy.
The user data that must be entered in the form through the registration process described are: username, email address provided, and password of your choice.
You must then expressly accept, by checking the specific reading checkbox and in order to complete the registration, the terms of use of HOSTINO services, which will imply tacit acceptance that you have read and understood the legal notice, privacy policy, and terms and conditions.
Services available after registration:
- Customer Area: service and invoice management, ticket submission system, affiliate programme, 'Refer a Friend' referral programme, and other user services.
- Technical Support: access to the ticket system and technical assistance.
- Webmail: email access through https://webmail.hostino.com.
- Control Panel: management of hosting, domains, and contracted services.
- Blog and Resources: access to content, guides, and tutorials.
4. Personal Data We Collect and How We Collect It
All information relating to the personal data we collect through our websites and how we manage it is included in our privacy policy.
The information collected by HOSTINO is basic, not complex, and is collected for the purpose of providing good customer service: name, surname, billing details, and email addresses, which are treated as personal information.
HOSTINO may collect data from users who give their express and unequivocal consent to offer promotions, news about its services, tools, or content related to the digital world.
The personal data we process at HOSTINO comes from:
- Contact forms.
- Enquiries from interested parties through our chat and support system.
- Subscription forms.
- Customer registration forms.
- Customer area forms (https://my.hostino.com).
- Order forms (https://order.hostino.com).
- Website transfer forms.
- Social Media forms.
5. User Commitments and Obligations
The user is informed, and accepts, that mere access to this website does not in any way constitute the beginning of a commercial relationship with HOSTINO.
The user agrees to use the website, its services, and content without contravening current legislation, good faith, and public order.
The use of the website for unlawful or harmful purposes, or that, in any way, may cause damage or prevent the normal functioning of the website, is prohibited.
Regarding the content of this website, the following is expressly prohibited:
- Its reproduction, distribution, or modification, in whole or in part, unless express and formal authorisation is obtained from HOSTINO as the legitimate owner of the website and its content.
- Any violation of the rights of the provider or of HOSTINO as the legitimate owner.
- Its use for commercial or advertising purposes.
In using the website https://www.hostino.es and the rest of the websites linked to HOSTINO that we have designated above, the user agrees not to engage in any conduct that could damage the image, interests, and rights of HOSTINO or third parties, or that could damage, disable, or overload the portals that would prevent, in any way, the normal use of the website.
Any unlawful or improper use of the website and its content shall be the sole responsibility of the user.
Likewise, and although HOSTINO has the security and protection mechanisms required for the purpose of the website, it shall not be liable for the existence of malware or other elements that may cause alterations in the user's computer systems (software and hardware) or in their electronic documents and files.
6. Security Measures
The personal data communicated by the user will be managed by HOSTINO in automated files of which it is the owner.
HOSTINO has technical, organisational, and security measures in place that guarantee the confidentiality, integrity, and quality of the information contained therein in accordance with current data protection regulations.
Implemented security measures:
- SSL Certificate: Communication between users and HOSTINO uses a secure channel. The website includes an SSL certificate, which is a security protocol that provides encrypted protection in the transmission of data between the user and the server.
- Two-step authentication: available for greater security of user accounts.
- Information restrictions: access to personal information by levels and through a password manager.
- Trained staff: HOSTINO staff are specially trained in data protection, as well as subject to confidentiality clauses, and will never have access to user passwords.
- Incident notification: the user will be informed without delay and within a maximum period of 48 hours of any security incident that may occur.
7. Intellectual and Industrial Property Rights
Pursuant to the provisions of Articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution, and public communication, including making available, of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, without the authorisation of HOSTINO, are expressly prohibited.
The user agrees to respect the Intellectual and Industrial Property rights owned by HOSTINO.
The user knows and expressly accepts that the entirety of the websites, containing without limitation text, software, content (including structure, selection, arrangement, and presentation thereof), podcasts, photographs, audiovisual and graphic material, is protected by trademarks, copyrights, and other legitimate rights, in accordance with international treaties to which Spain and the United States are party, and other property rights and applicable laws.
Notification of rights violation:
In the event that a user or third party considers that there has been a violation of their legitimate intellectual property rights due to the introduction of certain content on the website, they must notify HOSTINO of this circumstance, indicating:
- Personal data of the interested party who owns the allegedly infringed rights, or indicate the representation with which they act if the claim is filed by a third party other than the interested party.
- Indicate the content protected by intellectual property rights and its location on the website.
- Proof of the intellectual property rights indicated and express declaration in which the interested party is responsible for the truthfulness of the information provided in the notification.
All this information can be sent to the email address: info@hostino.com
The user expressly accepts that, in any case, the applicable Law to resolve any issue, conflict, dispute, or incident relating to Intellectual Property shall be current Spanish legislation (for services contracted with Hostino SP S.L.) or United States legislation (for services contracted with Hostino, LLC), and in particular, Royal Legislative Decree 1/1996, of 12 April, which approves the consolidated text of the Intellectual Property Law for the Spanish scope, shall apply.
8. External Links
HOSTINO web pages provide links to other proprietary websites and to content owned by third parties such as:
- Third-party tools.
- Content from other blogs.
- Third-party services.
The content and operation of third-party services shall not be the responsibility of HOSTINO, but of the owner of the aforementioned tools or websites.
9. Comments Policy
On our websites, comments may be allowed to enrich the content and make enquiries.
Comments that are not related to the topics of these websites, that include defamation, grievances, insults, personal attacks, or lack of respect in general towards the author or towards other members, will not be accepted. These comments will be deleted by the website administrators, without such deletion being considered in any case a violation of freedom of expression.
Comments that contain misleading or false information will also be deleted, as well as comments that contain personal information, such as private addresses or telephone numbers, and that violate our data protection policy.
Comments created solely for the promotional purposes of a website, person, or group, and anything that may be considered spam in general, will likewise be rejected.
Any discriminatory or defamatory comment directed at a person or group because of their race, gender, condition, or sexual identity will be immediately brought to the attention of the competent authorities.
10. Exclusion of Warranties and Liability
HOSTINO shall not assume any liability for damages of any nature that may result from:
- The lack of availability, legality, quality, reliability, and effective operation of third-party websites, or their services and content.
- The existence of malware, malicious programmes, or programmes harmful to the user's own content or third-party websites.
- The unlawful, negligent, fraudulent use of HOSTINO tools and services, and/or contrary to this Legal Notice.
IMPORTANT: HOSTINO's liability shall not exceed the cost of 12 months of services paid.
HOSTINO shall not be held liable for commercial losses. If the CUSTOMER uses the products for any commercial, business, or resale purpose, HOSTINO shall have no liability to the CUSTOMER for any loss of profits, loss of business, business interruption, or loss of business opportunity that may be suffered.
11. Applicable Law and Jurisdiction
The applicable law in case of dispute or conflict of interpretation of the terms that make up this legal notice, as well as any matter related to the services of this portal, shall be:
For services contracted with Hostino SP S.L. (Spain):
Spanish law, with users expressly submitting to the courts of MÁLAGA.
For services contracted with Hostino, LLC (United States):
The law of the State of Delaware, United States of America.
Dispute resolution platform (European Union):
Users have at their disposal the dispute resolution platform provided by the European Commission, which is available at the following link:
Claims before data protection authorities:
The user or interested party has the right to file a claim with the competent data protection authority if they consider that their personal data has not been processed properly or their request to exercise rights has not been handled adequately.
More information: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en
12. Contact
We are at the user's disposal regarding any questions they may have about the privacy policy at the following email address: info@hostino.com.
